Junior Call Centre Agent

Posted on:

Friday 31st May 2024

Overview of role:



We are actively recruiting for a Junior Call Centre Agent for a company based in Dublin South.

Working within an Irish owned Insurance Company, this is an entry level role where you will receive full training, and all assistance necessary to achieve your Insurance qualifications, setting you on your way to a very successful career in the Insurance industry.

These are full time, permanent positions with excellent career progression opportunities, ideal for candidates who are ambitious and driven to succeed.

As this is an entry-level trainee role the starting salary is €26,400 plus support to achieve your insurance qualifications. An excellent career opportunity if you have just recently passed your Leaving Certificate or just finished College.




  • Answering high volume inbound calls – dealing with customer questions, and renewals enquiries
  • Making outbound calls – returning calls to customers quickly and efficiently
  • Updating customer details and queries accurately on the internal database
  • Evaluate customer’s requirements and provide suitable cover solutions
  • Develop good negotiation and sales skills – Training will be provided but you must have a can-do attitude and be driven to succeed




The ideal candidate will have:

  • 6 months to 1 year of Sales/Customer service experience – coming from hospitality, retail, call centre, or office background
  • Excellent customer service, sales, and communication skills
  • Must have successfully passed Leaving Certificate
  • Experience in cross-selling and upselling an advantage
  • Willing to learn and develop your career in the insurance industry
  • Have a friendly attitude and the ability to work in a team, and on your own initiative


What We Offer:

  • Starting salary of €26,400
  • Full time permanent role, Monday to Friday 9am to 6pm
  • Excellent training provided to help you achieve your insurance qualifications


See description

Closing date:

Reference number: