Category
Location
Type

Office Administration

Service / Office Manager

Posted on:

Friday 7th June 2024

Overview of role:

Description:

 

We are looking to recruit an Office Manager for a busy technology company based in Celbridge, Co Kildare.

This role is to support the Service Director to ensure the smooth operation of the service function and internal and field based teams.

Suitable candidate must have a minimum of 5 years’ experience in managing office and teams with an office setting.

 

Duties:

 

  • Work closely with the Service Director to oversee the day-to-day coordination of the Field Service Team and Internal Service Team activities
  • Act as a communication channel between the Service Director and other areas to enable the efficient execution and management of daily tasks
  • Manage Vendor relationships, for example: Workwear providers, training providers etc.
  • Provide feedback to Service Director / Management Team on any points that should be addressed, for example: operational and/or commercial issues, human resources, health & safety
  • Support HR with Service recruitment activities
  • Facilitate regular performance check-ins and appraisals with teams by Service Director
  • Monitor and track performance management on behalf of Service Director
  • Orchestrate training, coaching and development of team members
  • Monitor time and attendance of team members on behalf of Service Director
  • Support the business with ongoing initiatives to achieve Customer Service Excellence
  • Provide a point of contact for our Customers who require escalation or additional support
  • Take ownership for resolving customer queries
  • Coordinate monthly / quarterly Service team meetings to ensure strong working relations and close alignment between all team members
  • Initiate meetings with key customers and Service Team to build stronger relationships
  • Organise the monthly Business Development meetings and personally follow up and close out any actions from the meeting
  • Manage and maintain the Salesforce database for the company, acting as the liaison between the Commercial and Service teams
  • Provide a first point of contact when the Service Director is unavailable (maintaining regular contact with Service Director)
  • Provide an internal point of contact for the field-based Service teams

 

Requirements:

 

Suitable candidate should have the following to qualify for this role:

  • Minimum of 5 years’ experience in similar role within an office setting and servicing industry
  • Highly organised and excellent leadership skills
  • Must have own transport as travel to various sites will be needed at times

 

On Offer:

  • Salary of €50k to €55k
  • Benefits – Pension & Healthcare
  • Flexi time – core office hours are 10am to 4pm

 

Salary:
See description

Closing date:
30/06/2024

Reference number:
DL/DD136