Customer Service Agent
Friday 9th July 2021
Overview of role:City West, Dublin
Our client, a leading office supplies Company based in Citywest Co. Dublin, is actively recruiting for a Customer Service Agent to join their growing team.
You will be responsible for handling calls and queries from customers by telephone and email, and for the accurate processing of orders.
You will be a point of contact for customers and carrier companies, and will liaise with internal departments to ensure customer requirements are satisfied.
Duties and Responsibilities of the role:
Taking inbound calls from our customers (50 – 70 per agent is the average)
Data Entry – processing of orders / returns onto the system
Tracking Orders with carrier company
Following queries through to resolution as per the company policies
Providing support to account managers
Other administration and general office work as required (Filing etc)
Working knowledge of Microsoft Excel, Outlook and Word
Pleasant telephone manner
Excellent level of English spoken and written
Ability to multi-task in a fast paced environment
Can work on own initiative and integrate as part of a team
The salary for this role is €26k to €28k depending on experience
The working hours will be 9.00am -5.30pm Monday to Friday.
This is a full time permanent role, and once fully trained and up to the required standard, you will be given the opportunity to work from home 2 days a week.