Category
Location
Type

Customer Service

Customer Service – Logistics Administrator

Posted on:

Thursday 3rd November 2022

Overview of role:

Permanent

Description:

We are currently looking to recruit a Logistics Advisor / Customer Service for a permanent position based in Lusk, Co Dublin

The primary function of this role is to provide support for the Customer Services Team & act as a point of contact for all customers, be it via email, on the phone or in person, all within a fast moving, ever changing, competitive environment.

The successful candidate will be required to provide order processing capability, managing customer service requests/queries etc. in a timely manner & ensuring they deliver total customer satisfaction through all communication channels.

Responsibility / Duties

  • Responsible for prompt query resolution for all customers – Phone / Email
  • Responsible for communication of any issues to various internal departments e.g., transport, operations, sales etc
  • Consistently provide expert customer service to our customer base in a friendly and professional manner
  • Customer Order processing – needs to have a comprehensive knowledge of pricing and service levels
  • Completion of COD (PREP-PAY) bookings
  • Educating Customers on online bookings
  • Provide accurate, valid, and complete information by using the right methods/instructions
  • Responsible for updating internal systems and advising transport / Operations of book ins and/or any other service requirements
  • To provide a high level ‘inbound’ customer service response via phone, email e.g. 30-minute turnaround
  • Maintenance of customer complaints log, tracking issues and create NCR’s reporting on customer issues
  • Process uplift requests – process and send documentation to transport/Operations
  • Liaising with all Departments & assisting with queries
  • Follow up queries within agreed timelines to ensure issues are satisfactorily resolved
  • Furnishing Sales leads to Commercial Office
  • Company updates example Brexit | New streams example Air Ocean | Bank Holiday transport restrictions example Italy August | Christmas deliveries etc
  • General Day to Day administrative duties plus additional duties (as the role evolves)

Requirements:

  • Minimum of 2 years experience in customer service and within a logistics company
  • Be Customer focused with dedication in your service delivery to meet Customer needs
  • Ability to maintain positivity when working under pressure, re-prioritising workload where necessary
  • Strong attention to detail, accuracy, and numeracy
  • Excellent communication skills both verbal/written with a polite, courteous, and professional telephone manner
  • Strong characteristics & mentality who wants to improve efficiencies and achieve customer excellence
  • Strong analytical and numeracy skills and proficient on working to budgets with a proven track record to demonstrate this
  • Computer literate including but not limited to Microsoft Office Suite
  • Positive, ‘will do’ attitude & ability to work as part of a team
  • Full comprehension of the English language (both written & spoken)

On Offer

  • Perm contract, full-time. 40 hours per week based in Dublin North (WFH possible after training)
  • €31K to €33K – Depending on experience

Salary:
See description

Closing date:
30/11/2022

Reference number:
DD