Customer Service

Key Account Executive

Posted on:

Friday 20th January 2023

Overview of role:


We are currently recruiting for a Key Account Executive for our client in the logistics industry based in North Dublin.

This is a full-time, specified purpose contract with a duration of 6 months.

Due to continual company growth, there is a strong possibility of this role being extended, with a view to permanency. The role will be based within the busy operations department.




  • To complete the day-to-day processing of import manifests and bookings in line with company policy and procedures
  • To provide excellent customer service to our customers by responding to customer enquiries and requests in a timely and professional manner
  • To meet the operational day to day delivery needs of our customers in the most cost efficient and effective manner
  • Responsible for ensuring that files are managed accordingly, and that billing and costing are input and processed as per company procedures and time frames
  • Responsible for keeping the customer fully informed on order progression and any deviations, exceptions or changes that may arise from time to time
  • Communicating with other departments as well as external parties to agree discrepancies raised by our agents
  • To display and promote a positive work environment through respecting & supporting work colleagues in the completion of all duties as directed
  • Comply fully with the defined operating procedures (SOP’s) and processes
  • Comply fully with the administration duties inclusive of investigating, sourcing, processing, and inputting into reports or other reports as requested in a timely and efficient manner
  • Support resources through effectively resolving service-related issues and/or queries while proactively reviewing the most effective approach
  • Support all continuous improvement initiatives including cross departmental projects through proactive engagement
  • Proactively support and fully comply with the companies Health and Safety policies and procedures
  • General transport and compliance administrative duties as required
  • Assist in other functions within operations on a project basis when requested
  • Complete office activities and operations to secure efficiency and compliance to company policies




  • Fluent English essential with excellent communication skills
  • 2-3 years similar experience essential
  • Highly proficient on Excel and reporting
  • Previous office administration experience in an extremely fast paced environment with several team members
  • Knowledge of the Logistics / Freight industry essential
  • Attention to analytics and conformance with defined procedures around tight timelines
  • Positive can do and highly ambitious approach
  • Ability to work as part of a team and on own initiative

The salary will be €31K – €35K p.a. (paid pro rata) DOE.

Working hours of Monday – Friday 8.30am to 5.30pm

See description

Closing date:

Reference number: