Service Industry

Operations Supervisor

Posted on:

Tuesday 14th March 2023

Overview of role:



We are seeking an Operations Supervisor for our client, a healthcare business based in Dublin South / West.

The service of our client includes the delivery, collection, decontamination, cleaning, asset management, repair and disposal of various types of medical and non-medical devices and services provided to the community.


Principal Duties and Responsibilities:


  • The supervisor will be responsible for the management of the service, i.e. cleaning, maintenance, service & storage of equipment, to and from the warehouse
  • Supervision of staff i.e. drivers, cleaners, warehouse, QC, scheduling and associated staff and repair technicians
  • Ensure the work schedule for each day is achieved, liaising with all key personnel as required
  • Monitor capacity and constraints and allocate resources and equipment as appropriate
  • Oversee the development of the load and route plan on a daily basis, ensuring it is optimised and configured to meet targets
  • Assess daily completion levels and analyse data to assess performance, understand the variances to plan and engage in continuous improvement / business process re-engineering
  • Control and maintenance of warehouse and equipment cleaning facilities
  • Developing and maintaining procedures, databases and equipment files
  • Review and revision of process and equipment maintenance documentation and SOPs as necessary
  • Ensure facility is in line with current infection control procedures
  • Build an effective team by leading, directing and motivating assigned staff, set objectives and ensure they are achieved
  • Ensure calls are responded to within the requirement of the service level specification
  • Co-ordinating service jobs on Service and Repair (S&R) calls
  • Maintenance of spare part inventory and inventory management system and data
  • Monitoring in house repairs and service to ensure cost efficiency and the standard of work
  • Communicate effectively with internal and external customers, responding to their issues and queries
  • Cycle counts, stocktakes and stock management
  • Maintenance of spare part inventory and inventory management system and data
  • Supervision of the asset management, cleaning process, repairs and service system
  • Co-ordinating and ensuring staff are trained appropriately
  • Checking of completed work and reporting on a weekly basis
  • Preparation of key performance indicators
  • Assist in the recruitment, selection and ongoing development of personnel and ensuring induction and appropriate training is delivered
  • Investigation and management of customer issues/complaints
  • Drive quality, service and cost reduction initiatives
  • Act as liaison with sub-contractors for vehicles, waste management, utilities, equipment maintenance etc.
  • Managing maintenance contracts and working with/supporting contractors.
  • Flexibility to perform scheduling and other essential tasks as required
  • Complete all documentation accurately and ensure tasks are in compliance with appropriate procedures , SOPs and company and EHS regulatory requirements
  • Ensure that housekeeping standards and excellent techniques are practised, within the facility at all times, and maintained to a very high standard.
  • Carry out all activities in compliance with company, EHS & regulatory requirements
  • Participate in Cross-Functional teams, as necessary
  • Ensure compliance with all quality, health & safety, company and customer site regulations
  • Organise and Manage directly employed staff and specialist subcontractors, to ensure efficient and effective execution of planned and reactive maintenance
  • Dealing with issues and queries from customers and investigation of complaints




The successful candidate should have the following to qualify for this role:

  • A full, clean driving Licence
  • 3 years previous experience in a similar role, ideally in a service environment
  • Experience in a busy warehouse environment, i.e. goods in, pick, pack and dispatch operations
  • IT literate with strong MS Office skills is essential. SAP experience is desirable
  • Ability to analyse and assess information and to express proposals in business terms
  • Capability of working on own initiative without close supervision as well as a member of a team
  • Strong internal & external customer focus
  • Attention to detail
  • Ability to work to deadlines and manage a multitasking environment


The salary on offer will very much depend on experience but range at €45K + 10% bonus + Benefits

Hours of work will be 8.30am to 5pm – Monday to Friday

See description

Closing date:

Reference number: