Category
Location
Type

Administration

SERVICE MAINTENANCE ADMINISTRATOR

Posted on:

Friday 12th February 2021

Overview of role:

Service Maintenance Administrator

Description:

We are currently looking to recruit a Service Maintenance Administrator for a permanent position based in Maynooth, Co Kildare area.

Main duties / Key Accountabilities:

  • Work alongside the team dispatchers to ensure all maintenances, SLS campaigns, FDL checks are carried out within the allocated timeframes.
  • Liaising with customers to create set appointments for all maintenances requiring one and informing dispatcher. Follow-up and track that the appointments are met once they are created.
  • Inform STR/ UE of all maintenances due each month.
  • Back up dispatcher (breaks/ holidays/ illness).
  • Site/ Workshop/ Battery Engineer Dispatcher.
  • Dialog processing for same team of engineers.
  • Liaise with engineers and order of parts for all truck maintenances.
  • Working with spare parts department to help with picking lists, replen and returns.
  • Check all returns requests on a daily basis with the engineers and spare parts admin and chase up parts and ensure they are received in the condition that is acceptable.
  • Clear down of all maintenance related jobs.
  • Monthly check of all jobs to ensure they are correctly actioned.
  • Pass on any damage related work to Service Sales for follow-up on damage related repairs.
  • Deliver good clear and concise communication to the customer, engineers and other departments in relation to maintenances outstanding.
  • Help dispatchers with daily error list error lists.
  • Adherence to company processes and procedures to meet with company targets and KPI’s.

Requirements:

  • Minimum of 2 years experience in a customer focused Service Administration position.
  • Education – Minimum of leaving certificate qualification.
  • Computer Skills – Must be proficient in Microsoft Applications such as Word, Excel, PowerPoint and Outlook.
  • Customer Orientation – Must provide high levels of service to both internal and external customers.

Desirable Qualifications / Skills:

  • SAP ERP knowledge.
  • Previous experience working in similar role desirable.

Salary on this position will depend on experience but range from €28K to €32K

Salary:
See description

Closing date:

Reference number:
DD